Frequently asked questions

Proxuno provides dedicated mobile 4G/5G proxies in 10 European countries, rotating residential traffic in 20 countries and static ISP proxies in 6 countries. Each dedicated mobile proxy uses one physical modem and carrier SIM. Every product supports HTTP(S) and SOCKS5 and uses the same crypto-funded prepaid balance.

• Mobile 4G/5G for the highest IP trust: social media, ad accounts, sites that block everything except real mobile users. You control when the IP changes.

• Rotating residential for volume and geography: crawling, SERP and price monitoring, city-level targeting, a new IP per request or sticky sessions.

• Static ISP when you need the same residential-looking IP for weeks with server-grade speed: account management, allow-listed integrations.

The documentation has a comparison in each product guide.

Once your balance is funded, purchases are paid when you confirm the order. Top-ups require network confirmation and manual verification by an administrator before balance credit; validation is not instant. Mobile and static proxies appear in your dashboard with their credentials; residential traffic is credited to your account.

No. The 24-hour mobile plan is the paid trial, from $7 per proxy depending on the country. The minimum crypto top-up is $25; the remainder stays on your balance for later purchases. The smallest residential package is 1 GB at $7.

Yes. Every proxy has an HTTP port (which tunnels HTTPS with CONNECT) and a SOCKS5 port. Mobile proxies use their HTTP port + 10000 for SOCKS5, residential uses ports 7000/7001, static ISP 8000/8001. UDP over SOCKS5 is not supported.

No identity documents are required for opening a Proxuno account: signup asks for an email address and password. Top-up transfers are verified manually from the order reference and transaction details you provide to support. Your sending exchange may apply its own rules. We may ask questions about your use case when we receive an abuse report concerning your proxies. Read what we ask at signup.

Proxuno has a public REST API (v1) to list and configure proxies, rotate mobile IPs, read usage, generate residential endpoints and list orders. It allows 60 requests per minute per key. See the API reference.

Proxuno does not guarantee anonymity. We keep traffic metadata for 30 days and security logs for 90 days, enforce the acceptable use policy, and respond to valid legal requests. A proxy changes the IP address visible to a destination; it does not remove obligations or identification through accounts and cookies.

Compare the same country, duration and billing unit: Proxuno dedicated mobile proxies are priced by time, while shared pools often charge by GB. Our provider comparison covers coverage, payment conditions and product models, with dated sources.

Proxuno sells dedicated mobile 4G/5G proxies, rotating residential traffic and static ISP proxies payable only in cryptocurrency: BTC, ETH, USDT (TRC20), USDT (ERC20), USDC (ERC20), LTC, SOL and TRX. Signup needs an email address and a password, top-ups start at $25, and the funded balance pays for every product instantly. Unlike providers that exclude crypto from their refund policies, entirely unspent top-ups can be refunded in crypto within 14 days at the net received amount.

For dedicated mobile: France from $9 per 24 hours on Orange, SFR, Bouygues Telecom and Free Mobile; the United Kingdom on EE, Vodafone UK, O2 and Three. Both countries also have static ISP proxies and are included in the rotating residential pool with city-level targeting. See the France and United Kingdom location pages for live prices and stock.

Mobile proxies give the highest IP trust because websites see real carrier connections; they suit account management and protected platforms, and each Proxuno mobile proxy is a dedicated physical modem. Rotating residential proxies cost less per request and suit crawling, price monitoring and SERP tracking at volume. Static ISP proxies sit between the two when you need one fixed residential-looking IP for weeks.

No. Proxuno accounts are created with an email address and a password; there is no identity-document upload, no selfie check and no phone number requirement at signup. The acceptable use policy applies to every account, and the payment network you send from may apply its own rules.

Yes. Each mobile proxy is one modem with one SIM card, and only your traffic goes through it during the rental. The public IP is a carrier CGNAT address, which by design is also used by real subscribers of that carrier — that is what makes mobile IPs so hard to block.

Proxuno offers dedicated mobile proxies in France, United Kingdom, Italy, Germany, Spain, Netherlands, Belgium, Portugal, Poland and Switzerland: 10 countries. Select a named carrier or Any carrier when you order. Country and carrier details are on the locations pages.

It depends on the country and duration: 24 hours from $7, 30 days from $75 (France: $9 for 24 hours, $105 for 30 days). On 30-day plans you get 5% off from 5 proxies, 10% from 10 and 15% from 25. Bandwidth is unlimited. All prices are on the pricing page.

Four ways: the Rotate IP button in the dashboard, the proxy's rotation link (a URL you can call from any tool, no API key needed), the API (POST /proxies/{id}/rotate), or automatic rotation every 2–60 minutes. A new IP is usually assigned in 5–10 seconds. Details in IP rotation.

Two manual rotations of the same proxy must be at least 10 seconds apart. Inside that window the API and the rotation link answer 429 rotation_cooldown with a Retry-After header. The cooldown protects the modem's carrier session; rotating faster rarely produces better IPs anyway.

Yes, occasionally. The carrier assigns addresses from its own pool and can hand back a recently used one, especially after rapid rotations. If your workflow needs distinct IPs, compare the new IP with the previous ones and rotate again after the cooldown.

Typically 10–60 Mbit/s on 4G and 50–300 Mbit/s on 5G, with 40–120 ms of added latency. Throughput varies with cell load during the day. If raw speed matters more than IP trust, static ISP proxies are faster.

Renew before the end date and you keep the same modem, port, credentials and rotation link; the new period is added to the current end date. With auto-renew enabled, the renewal is paid from your balance 24 hours before expiry (6 hours before for 24-hour plans). After expiry, the modem returns to the pool and connections are refused.

There is no hard limit, but all connections share one radio link. 5–20 concurrent connections per proxy is a sensible range; beyond that, responses slow down without adding throughput. For more parallelism, use several proxies. See Limits & best practices.

Each Proxuno dedicated mobile proxy uses a physical modem, SIM and carrier connection reserved for your traffic. Mobile plans are priced per proxy and by time with unlimited bandwidth; rotating residential traffic is shared across a pool and priced per GB.

The listed 5G carriers are France: Orange, SFR, Bouygues Telecom; Italy: TIM, Vodafone Italia; Germany: Telekom, Vodafone; Netherlands: KPN, Odido; Switzerland: Swisscom, Sunrise. Other mobile carriers are 4G. Availability of a 5G-capable connection depends on the carrier network and signal; it can fall back to 4G.

Mobile targeting is by country and carrier. City targeting is available on rotating residential proxies, using the city flag in the username.

Per GB, in packages from 1 GB ($7) to 250 GB ($950, i.e. $3.80 per GB). Traffic is valid 90 days from purchase and can be used in any country of the pool. 1 GB = 10⁹ bytes, counting upload and download.

With flags in the username: <login>-country-fr for France, <login>-country-fr-city-lyon for Lyon, <login>-country-eu for anywhere in Europe. There are 20 countries and 4–8 major cities per country. The full list is in Residential targeting.

Yes, for 1 to 30 minutes with a sticky session: add -session-<8 characters>-ttl-<minutes> to the username. If the residential device goes offline before the end, the session continues on a new IP in the same location. For longer periods, use static ISP or mobile proxies. See Sticky sessions.

It stays usable until it expires, 90 days after purchase. Within 7 days of purchase, unused GB can be converted to account balance. Traffic already consumed is not refundable.

Connections refused by the gateway (wrong credentials, unknown city, no traffic left) are not billed. Requests that reach the target are billed for the bytes transferred, whatever the HTTP status the target returns — a 403 page from a website still counts.

No. Targeting is encoded in the username, so residential traffic always authenticates with username and password. IP whitelisting works for mobile and static ISP proxies.

Proxuno residential exit IPs are addresses assigned by residential ISPs. Contact support if your procurement requires documentation of a specific sourcing arrangement, and review the acceptable use policy for permitted traffic.

A dedicated IPv4 address registered to a consumer internet provider and hosted in a data centre. Websites see a residential IP; you get gigabit bandwidth, low latency and an address that never changes during the rental.

Per IP per 30 days: $4.90 for 1–9 IPs, $4.40 from 10 IPs, $3.90 from 25 IPs. Bandwidth is unlimited. One order can include up to 250 IPs in one country.

France, United Kingdom, Italy, Germany, Spain and Netherlands. The provider (ASN) of each IP is shown in the dashboard.

No — static means the IP stays the same. If a specific IP is unusable because of a failure on our side, contact support for a replacement or a refund to balance. For IPs that change on demand, use mobile proxies.

Yes, as long as you renew before the end date. Enable auto-renew to make sure an IP you depend on is not released.

Through a prepaid balance. Send a crypto top-up on the network shown on the invoice and send the order reference and transaction ID to support. An administrator verifies the transfer before crediting your balance. Purchases and renewals then use that funded balance. If it is short when you order, Top up and continue creates a top-up for the missing amount (at least $25) and brings you back to the same configuration once credited.

BTC, ETH, USDT (TRC20), USDT (ERC20), USDC (ERC20), LTC, SOL and TRX, each on the network shown on the top-up invoice. The crypto amount is calculated from the amount you top up when you choose a currency. See how crypto top-ups work.

No. We accept crypto only, through a prepaid balance that you top up in crypto. Balance payments are instant, which is also what makes auto-renewal possible.

Each top-up is between $25 and $5,000. Quick amounts are offered on the top-up page, and any amount within those limits can be entered; for more, make several top-ups.

The amount is locked for 30 minutes at the exchange rate shown when the invoice is created. Send within that window and send the order reference and transaction ID to support. The balance is credited after network confirmation and manual verification by an administrator; validation is not instant.

If you underpay, you can send the missing amount within the 30-minute window; send the order reference and every transaction ID to support. After manual verification, an expired underpayment is credited pro rata at the locked rate and an overpayment is credited in full. Later transfers require their own transaction IDs and review; the same transfer is credited only once.

Each invoice shows one network (for example TRC20 or ERC20) and one address. Funds sent on another network may be unrecoverable. Contact support immediately with the transaction hash; when the address exists on the network you used, we can sometimes recover the funds manually, minus network costs.

No. Monero is not available for new top-ups in the current checkout. Use one of BTC, ETH, USDT (TRC20), USDT (ERC20), USDC (ERC20), LTC, SOL and TRX on the exact network shown on your invoice.

No. Balance never expires and is used for purchases, renewals and residential traffic; it is not withdrawable, except under the refund policy: a top-up of which nothing has been spent can be refunded in crypto at the net amount received, on request within 14 days of the top-up.

Yes, if a proxy is unusable because of a failure on our side — then the refund is full. There is no refund once a mobile or static proxy has been used for more than 2 hours, or once residential traffic has been consumed. Unused residential GB can be converted to balance within 7 days of purchase. Refunds are issued as account balance. Unspent balance can be refunded in crypto at the net amount received only within 14 days of the top-up and only if none of it was spent — ask support. Full terms: refund policy.

Every paid order and top-up has a printable receipt in Orders with your name and email address. For company details on an invoice (company name, VAT number, address), write to [email protected] with the order reference.

The minimum Proxuno crypto top-up is $25. A 24-hour mobile proxy starts at $7 per proxy, and the remainder stays on your balance. Purchases are confirmed from that balance; unspent top-ups can be refunded in crypto within 14 days at the net amount received, subject to the refund policy.

You send directly to the Proxuno receiving wallet shown on your invoice. Send the order reference and transaction ID to support, then an administrator verifies the network, asset, destination and amount before crediting your balance. Network confirmation alone does not trigger credit. Your exchange may apply its own rules.

Yes, TOTP 2FA with any authenticator app (Aegis, Google Authenticator, 1Password, Bitwarden…). Enable it in Settings. It protects dashboard logins; API keys and proxy credentials remain separate secrets.

Regenerate the proxy password from the proxy page (or the residential password under Residential), and revoke the API key in Dashboard → API. Both take effect immediately. Then review the account security log in Settings.

Proxy traffic metadata only — timestamps, source and destination addresses, byte counts — kept for 30 days for abuse handling. We never record the content of your traffic. Account security events (logins, key creation, whitelist changes) are kept for 90 days. Details in the privacy policy.

Proxies and API keys can be shared with your team, but the dashboard login is personal. Create one API key per application or person so you can revoke access individually.

Request deletion from Settings. Before that, you can ask for any refund due under the refund policy to be paid in crypto; remaining balance is not otherwise paid out. Account data is deleted within 30 days of the request, except records we must keep for accounting.

Yes, in Settings. The new address must be confirmed before it is used for logins and notifications.

Anything illegal, and in particular: fraud and carding, credential stuffing and account takeover, spam, DDoS and vulnerability scanning of systems you do not own, malware distribution, sanctions evasion, harassment and any access to child sexual abuse material. Outbound SMTP on port 25 is blocked on every gateway. The complete list is in the acceptable use policy.

Collecting publicly available data is allowed, provided you comply with the law that applies to you and to the data (for example the GDPR for personal data), and you do not overload the target sites. Respect reasonable request rates; you remain responsible for how you use the data.

Write to [email protected] with the source IP and port, the exact date and time with timezone, the target, and log excerpts. We acknowledge every report within 24 hours and match it against gateway metadata to identify the proxy concerned.

Depending on the evidence we may ask you for an explanation, block specific destinations, suspend the proxy or the account during the investigation, or terminate the account. Accounts used for strictly forbidden purposes are terminated without refund. You can contest a suspension at [email protected].

Share your referral link from Dashboard → Affiliate. You earn 15% recurring commission on the purchases and renewals of every customer who signs up through it, for 12 months after their signup. Top-ups of balance do not generate commission. Programme page: affiliate programme.

60 days. A visitor who signs up within 60 days of clicking your link is attributed to you, provided no other referral link was used in between.

Commissions become available 14 days after the referred purchase (to cover refunds). From $50 available, you can request a payout in crypto. A transfer to your Proxuno balance is possible at any amount and is instant.

No. Self-referrals and referrals between accounts of the same person are not allowed, and related commissions are cancelled. Programme rules are on the affiliate programme page.